Electromartestore Refund Policy

At Electromartestore, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. Our refund policy is designed to ensure fairness and transparency for all our customers. Please review the following guidelines:

*1. Eligibility:*
– To be eligible for a refund, the item must be unused and in the same condition that you received it.
– It must be in the original packaging.
– The item needs to have the receipt or proof of purchase.

*2. Timeframe:*
– You have 05 calendar days from the date of purchase to request a refund.

*3. Non-Refundable Items:*
– Certain items are exempt from being refunded, including but not limited to:
– Gift cards
– Downloadable software products
– Some health and personal care items

*4. Refund Process:*
– To request a refund, please contact our customer service team to obtain
– Ship the item back to the address provided by our customer service team.

*5. Inspection and Approval:*
– Upon receipt of the returned item, we will inspect it to ensure it meets our eligibility criteria.
– If the item is approved for a refund, we will notify you and initiate the refund process.

*6. Refund Method:*
– Refunds will be issued to the original method of payment used for the purchase.
– Depending on your payment provider’s policies, it may take some time for the refund to be reflected in your account.

*7. Shipping Costs:*
– Unless the return is due to an error on our part (e.g., wrong item shipped, defective product), you will be responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable.

*8. Damaged or Defective Items:*
– If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund.

*9. Restocking Fee:*
– A restocking fee may be applied to refunds for certain items, particularly those that require extensive reconditioning or repackaging.

*10. Final Sale Items:*
– Items marked as “final sale” are not eligible for refunds unless they are damaged or defective upon receipt.

*11. Policy Changes:*
– ElectroMartStore reserves the right to amend this refund policy at any time without prior notice. Any changes will be effective immediately upon posting to this page.

If you have any questions about our refund policy or need assistance with a refund request, please don’t hesitate to contact our customer service team. We are here to ensure that your experience with Electromartaestore is positive and satisfactory.