Electromartestore Return Policy

At Electromartestore, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return policy below:

*1. Eligibility:*
– To be eligible for a return, the item must be unused and in the same condition that you received it.
– It must be in the original packaging.
– The item needs to have the receipt or proof of purchase.

*2. Timeframe:*
– You have 05 calendar days from the date of purchase to return an item.

*3. Non-Returnable Items:*
– Several types of goods are exempt from being returned, including but not limited to:
– Gift cards
– Downloadable software products
– Some health and personal care items

*4. Return Process:*
– To initiate a return, please contact our customer service team.
– Ship the item back to the address provided by our customer service team.

*5. Refunds:*
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain 7 number of days, depending on your payment provider’s policies.

*6. Exchanges:*
– If you wish to exchange an item, please contact our customer service team to arrange for the exchange.
– We will process the exchange once we receive the returned item and inspect its condition.

*7. Shipping Costs:*
– Unless the return is due to our error (e.g., wrong item shipped, defective product), you will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

*8. Damaged or Defective Items:*
– If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

*9. Restocking Fee:*
– A restocking fee may be applied to returns of certain items, especially those that require extensive reconditioning or repackaging.

*10. Final Sale Items:*
– Items marked as “final sale” are not eligible for return or exchange.

*11. Warranty Returns:*
– For items covered under a manufacturer’s warranty, please refer to the warranty information provided with the product for instructions on how to process a warranty claim.

*12. Policy Changes:*
– Electromartestore reserves the right to amend this return policy at any time without prior notice. Any changes will be effective immediately upon posting to this page.

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team. We’re here to help make your shopping experience with Electromartestore as seamless as possible.